Shipping + Returns

Shipping 

Hina Luna is based in the rural north of Hawai’i island, which means shipping your orders is a matter taken with extra consideration to ensure they arrive to you quickly and safely.

Standard Ground services from Hawai’i can take up to 3 weeks to reach the continental “mainland”, increasing chances for damaged and lost packages. Instead, Hina Luna upgrades all Continental US orders to USPS Priority [not the slow boat!].

Tracking and insurance up to $100 is included on all orders [except Letter Club]. Letter Club is mailed to subscribers via US postage stamp [included in the subscription price] in the 29th of every months and arrives approximately 5 days later. Letter Club and Moon Calendars ship separately from other items within an order at no additional cost.

Continental US order under $100: $15 Priority Shipping [1-3 day processing time, 3-5* business day delivery]

Continental US orders of $100+: FREE Priority Shipping [1-3 day processing time, 3-5* business day delivery]

Hawaii Inter-island orders under $100: $5 [1-3 day processing time, 2* business day delivery]

Hawaii Inter-island orders of $100+: FREE [1-3 days processing time, 2* business day delivery]

*Delivery times are reliable but not guaranteed especially the closer we get to high-volume holiday season.

During high-volume holiday season [November and December], carrier delays can happen. Because Hina Luna exclusively uses air transport on Continental US orders, your packages will bypass ocean freight delays, helping them to arrive when you expect them to. However, it is still recommend to order at least 10 business days in advance during the holidays to ensure on-time delivery for special occasions.

Please double check your shipping address at checkout, especially if you are choosing to drop-ship a gift directly to the recipient. Hina Luna is not responsible for delivery delays or missing packages due to incorrect address entry and high-season impacts. If you have any questions, please reach out at hello@hinaluna.com — I am more than happy to help.

 

Refunds

Due to the seasonal-only operation of the online shop, Hina Luna does not accept returns at this time. If your package arrives damaged however, please contact me within 3 days of delivery to file a shipping claim and organize a replacement [based on availability] or a refund.